Client FAQs

Answers to common questions prospective clients have

Client FAQs2017-07-08T16:14:49-04:00
What do I receive from Skyswoop?2017-06-24T12:03:06-04:00

Skyswoop can provide you with aerial imagery, video, data, and other multimedia such as interactive 3D models, interactive 2D orthomosaic maps of your property / site, and more. We allow our clients to provide custom requirements for missions. We can provide all content in files in a wide-range of file formats, whatever is desired by the client. Typically all images are provided in JPG image format and all videos are provided in 4K resolution in .MOV or .MP4 video format. For interactive maps and 3D models we can provide you with secure embed code to display them online wherever you would like. Skyswoop securely hosts all your drone mission’s files on our secure servers which are located in the United States. All files and data are encrypted while at rest and while in transit, providing bank-grade security. We also make it possible for you to securely share your drone mission files with anyone that you authorize.

How much does a drone mission cost?2017-06-24T12:03:54-04:00

We can quickly provide you with an estimate after you provide us with some details about the site such as its location and size. We do offer discounts for clients requesting Skyswoop services at scale. Simply request a drone mission and provide the details of your request and we can provide you with a formal cost estimate.

Does Skyswoop have & maintain a UAS Operations Manual?2017-06-24T12:04:35-04:00

Yes. You can view and download it in PDF format here.

How many batteries do your drone pilots have with them when on drone missions?2017-06-24T12:04:56-04:00

We request that all Skyswoop drone pilots carry at least 3-4 charged drone batteries with them at all times. The number of drone batteries required to complete a drone mission varies depending on the size and requirements of the specific drone mission / project.

Do I need to sign a contract or agreement?2017-06-24T12:07:25-04:00

By signing up with Skyswoop as a client, you are accepting the Skyswoop Terms & Conditions and Privacy Policy. Before we conduct a drone mission we will provide you with a formal cost estimate which you can accept or reject. Once accepted it will take you to a formal invoice to pay. For larger projects/missions, we will provide an engagement letter which notes our commitment to safety and any other terms and service level agreements which both parties will need to accept and sign.

We will also ask for written permission to fly over the property from the property / site owner. We will ask for a proof of address document such as a recent utility bill as well to verify their ownership of the property / site.

How much flight time do each of your drone pilots have?2017-07-08T16:46:36-04:00

All Skyswoop drone pilots must be licensed by the FAA with their part 107 license and they must have at least 20 hours of flying their drone(s) recorded before they can fly for Skyswoop. They also must have a UAV/drone liability insurance policy of at least $1 million when operating. All Skyswoop drone pilots have passed a TSA background check which includes a criminal background check. Skyswoop also has a $2 million dollar general business liability insurance policy as well as its own $1 million dollar UAV/drone liability insurance policy.

What kind of drones and equipment do you use?2017-06-24T12:10:40-04:00

Skyswoop can utilize the following makes/models of drones when conducting a drone mission:

  • DJI Mavic Pro
  • DJI Phantom 3 Professional
  • DJI Phantom 4
  • DJI Phantom 4 Advanced
  • DJI Phantom 4 Pro
  • DJI Inspire 1 (either v1.0 or v2.0)
  • DJI Inspire 2
  • DJI Matrice 100
  • DJI Matrice 200, 210, 210 RTK
  • DJI Matrice 600 or 600 Pro

The type of drone used for your drone mission will depend on the type of drone mission, the mission’s specific requirements and purpose.

Does Skyswoop take/accept payment when arriving on site for a drone mission?2017-06-24T12:11:36-04:00

No. Skyswoop will never ask for payment when on site for a drone mission. Skyswoop will either require that you pre-pay for the drone mission ahead of time, make a deposit ahead of time, or pay us within 30 days of the drone mission being completed if it is for a high-value mission or for repeat clients.

What payment methods do you accept?2017-06-24T12:12:04-04:00

You can make your payment online if paying by credit card, debit card, direct deposit or PayPal. Skyswoop accepts all major credit and debit cards, direct deposit via ACH bank transfer, PayPal, and payment via check.

How do I pay Skyswoop? What are the payment terms?2017-06-24T12:13:09-04:00

After receiving your request for a drone mission we will provide you with a formal cost estimate via email. Once you approve the estimate you will instantly be taken to view the invoice. You can make your payment online if paying by credit card, debit card, direct deposit or PayPal. Skyswoop accepts all major credit and debit cards, direct deposit via ACH bank transfer, PayPal, and payment via check.

For smaller projects and new clients, we may require the full cost of the drone mission or a deposit to be paid upfront. For larger projects and repeat clients, we allow for net 30 payment terms where the client can pay for the drone mission within 30 days of the drone mission being completed.

Does Skyswoop provide aerial surveying services? Is Skyswoop a licensed land surveyor?2017-06-24T12:14:20-04:00

Skyswoop provides aerial photography, videos, data and multimedia to clients. Skyswoop is not a surveying company or licensed surveyor. We do not guarantee the accuracy of any produced maps or measurements. Our maps should not be used to authenticate property boundaries of any kind, and should not be used for the purpose of authenticating any said property boundaries to be used in any legally binding documentation that requires being signed and stamped by a legally licensed surveyor.

We do partner with licensed land surveyors across the United States so they can assist us on special projects when a Licensed Surveyor is required. Unless we are working with an actual Licensed Surveyor or Surveying Company on your mission / project so they can sign off on our maps, the maps are NOT to be used for anything other than observational purposes.

Is Skyswoop FAA approved / compliant?2017-09-01T15:01:13-04:00

Yes, all Skyswoop pilots have passed FAA Part 107 and have their FAA Part 107 license or FAA Section 333 exemption certificate and are qualified to fly drones for commercial purposes in the United States.

Does Skyswoop have insurance?2017-07-08T16:36:50-04:00

Yes. Skyswoop has a $2 million dollar general business liability insurance policy as well as a $1 million dollar UAV/drone liability insurance policy. Each Skyswoop drone pilot also has their own UAV/drone liability insurance policy of at least $1 million dollars whenever they operate. All Skyswoop drone pilots have passed a TSA background check which includes a criminal-record background check, so you can rest assured Skyswoop drone pilots are experienced, insured & safe.

What if I am not happy with the quality of my content & data?2017-06-24T12:16:46-04:00

If you are not satisfied with the quality of your content and/or data, Skyswoop will reprocess the data to improve the quality. If you are still not satisfied, we will re-fly your project.

Is the content and data that Skyswoop securely stores for me kept on a server in the United States?2017-06-24T12:17:10-04:00

Yes. We take security and privacy extremely seriously and meet or exceed all data security standards. Skyswoop securely stores all US client content and data on secure servers and databases that are located in the United States. Skyswoop uses the most secure methods for storing your content and data through Amazon Web Services, which is the most trusted and respected web infrastructure service provider in the world.

How will I receive the content & data from my drone mission?2017-06-24T12:17:32-04:00

You will be given an online Skyswoop account where all your aerial content and data will be available to securely view, download & share. You will be notified by email as soon as your aerial content and data is ready for you (typically within 2-3 business days of a drone mission being completed). All data is stored securelt and is encrypted at rest and while in transit using bank-grade AES 256 bit encryption.

What if the weather is bad on the date and time of my scheduled drone mission?2017-06-24T12:17:52-04:00

Skyswoop allows you to request a primary date and time for the drone mission and a secondary date and time for the drone mission in case there is inclement weather on the primary date and time of the requested drone mission. We schedule drone missions based on weather and pilot availability in the area near the project’s location. If there is bad/inclement weather on the date of the mission we will notify you that we will be coming on the secondary date and time that you specified. If there is bad weather on the secondary date and time of the drone mission we will reschedule it for a date and time that is convenient for you. Rescheduling drone missions due to inclement weather is free of charge.

Can I request for the drone mission to be scheduled for a specific date & time?2017-06-24T12:18:24-04:00

Yes. Skyswoop allows you to request a primary date and time for the drone mission and a secondary date and time for the drone mission in case there is inclement weather on the primary date and time of the requested drone mission. We schedule drone missions based on weather and pilot availability in the area near the project’s location. If there is bad/inclement weather on the date of the mission we will notify you that we will be coming on the secondary date and time that you specified. If there is bad weather on the secondary date and time of the drone mission we will reschedule it for a date and time that is convenient for you. Rescheduling drone missions due to inclement weather is free of charge.

Does Skyswoop operate year-round?2017-06-24T12:18:46-04:00

Yes. Skyswoop operates and conducts drone missions throughout the United States year round in all 50 states.

How does Skyswoop schedule drone missions?2017-06-24T12:19:24-04:00

We allow you to request a primary date and time for the drone mission and a secondary date and time for the drone mission in case there is inclement weather on the primary date and time of the requested drone mission. We schedule drone missions based on weather and pilot availability in the area near the project’s location. If there is bad/inclement weather on the date of the mission we will notify you that we will be coming on the secondary date and time that you specified. If there is bad weather on the secondary date and time of the drone mission we will reschedule it for a date and time that is convenient for you. Rescheduling drone missions due to inclement weather is free of charge.

Can I give specific directions regarding what kind of data I want captured?2017-06-24T12:19:54-04:00

Yes. We request you provide us with any specific requirements when you request a drone mission. We are happy to customize our drone missions for you to support and fulfill your specific needs.

Do I need to be on site with the Skyswoop drone pilot?2017-06-24T12:20:34-04:00

No, you do not need to be on site with the Skyswoop drone pilot. We are however happy to coordinate with you or anyone on your team to meet our drone pilot on site if requested. We do advise our drone pilots to try to check in with the appropriate personnel when arriving on site if they see people there just so they know why they are on site, what they will be doing, and who requested and authorized the drone mission. This prevents any misunderstandings. We do ask that you notify anyone that you know will be on site that a drone mission will be occurring.

Does the Skyswoop pilot assigned to my project need to meet with anybody on site to fly?2017-06-24T12:21:25-04:00

While most of the time our pilots do not need to meet anyone on site, we do advise them to try to check in with anyone that they see on site so that they are informed on why they are there, what they are doing and who they are doing it for. This helps assure that there are no misunderstandings as to what our pilots are doing while on-site. We also require our pilots to bring the written permission document(s) that were provided to us from the property owner(s) when the drone mission was requested. Our pilots are also required to bring their FAA part 107 license and insurance information with them when conducting any client drone mission.

If the Skyswoop pilot assigned to your project will need direct access to the property, or if they need to check in with security, we may request additional contact info. A Skyswoop representative will request more information if needed.

I don’t know if my project site is in a no-fly-zone. How do I know if Skyswoop can fly here?2017-06-24T12:22:03-04:00

Skyswoop researches every project’s location and checks the surrounding airspace before flying, so we will let you know if we can fly at your project’s location or not. If necessary, we will take care of submitting and obtaining any permission applications that might be required from the FAA or other entities to fly at your project’s location.

How fast can I get the aerial content & data from my drone mission for my project?2017-06-24T12:22:40-04:00

Depending on the location, weather and other requirements that you may have, it may take 3-5 days to get a drone pilot flying for your project. After the mission has been conducted it can take 1-5 business days to process and deliver your aerial content and data, depending on the level of processing that is required.

What information does Skyswoop need before conducting a drone mission?2017-06-24T12:23:09-04:00

Skyswoop needs the address (or other indicator of location) of the project where you need aerial data and the aerial service that you need. We also request you note a primary date and time and a secondary date and time for us to conduct the drone mission in case of inclement weather on the primary date/time of the mission. We will also need the written permission from the property owner and a proof of address document such as a recent utility bill to validate property ownership. We may ask for additional information, such as a site plan or on site contact, depending on the project. A Skyswoop representative may request more information if it’s needed.

What kind of data does Skyswoop capture on a flight/drone mission?2017-06-24T12:23:34-04:00

Skyswoop captures aerial imagery, video, and other data such as GPS coordinates, latitude, longitude and altitude of where our drones fly over. From this content and data we are able to produce stunning aerial photography, video, 3D models, and orthomosaic maps of what our drones fly over for our clients. This allows clients to see their properties, sites and infrastructure from a whole new perspective. We can also overlay other data layers which allow for clients to make measurements, annotate, mark-up, comment and securely share what we fly over.

Who are Skyswoop’s drone pilots?2017-10-17T10:08:32-04:00

Skyswoop has an ever-growing network of drone pilots across the country in every state that work for Skyswoop as sub-contractors. Skyswoop verifies that all drone pilots in our network are FAA licensed part 107 commercial drone pilots with a minimum of 20 flight hours logged. All Skyswoop drone pilots have passed a TSA background check which includes a criminal background check. Every drone pilot is also qualified and approved by Skyswoop, and we verify that they have their own UAV/drone insurance policy/coverage of at least $1 million. Skyswoop has a $2 million dollar general business liability insurance policy and a $1 million dollar UAV/drone insurance policy.

Where does Skyswoop operate?2017-06-24T12:24:26-04:00

Skyswoop’s aerial services are available across the United States in every market in all 50 states. We currently do not operate outside of the United States. For more details reach out to our aerial solution experts by email at info@skyswoop.com or by phone at 1-800-880-7432 or request a drone mission online.